Comuníquese con The Merman en hello@themermanco.com dentro de los 30 días posteriores a la recepción de su pedido para obtener un reembolso o un cambio gratuito en caso de cera derretida, etiquetas dañadas, botellas con fugas, etc. Es posible que se apliquen algunas restricciones (es decir, los productos cosméticos usados/abiertos pueden no ser devuelto para reembolso).

Orders are processed immediately and cannot be cancelled once they have been placed.

Please double check your address before changing your order, as it may be impossible for us to correct it in time and will not be refunded.

Email our support team hello@themermanco.com with any questions.

Email support directly at hello@themermanco.com with photos of your damaged goods for an immediate replacement or refund! Please do not submit a return, as this issue must be resolved directly via email.

Qualifying orders include: Smashed or broken bottles, tins, and tubes, leaked product, destroyed labels, etc. Please note: Customers must send emails with photographic evidence within 48 hours of receiving your damaged order to qualify for refund or replacement to mitigate false claims.

**Changes in weather may impact your products during transit.

SPRAY: Some natural separation in the Spray is to be expected, especially during cold seasons, due to the natural coconut oil. Warm to room temp and shake well.

Each spray bottle is filled with either 8oz or 2oz of product. Some space is left intentionally unfilled to prevent bursting bottles in the case of freezing during transit.

Spray that has significantly leaked, burst, and/or damaged the label may be eligible for a refund or replacement.

CLAY: During warmer months, clay or lip balm may melt and/or reform due to its low melting point and all natural ingredients. These products are still perfectly functional.

All clay tins are always filled with 2oz of product. This may not fill the entire tin, as product is based off of weight and not volume.

En ocasiones, los productos pueden aparecer dañados desde la entrega. Envíe un correo electrónico a hello@themermanco.com con fotografías del daño para obtener un reemplazo o reembolso gratuito.

¿Su seguimiento de USPS dice "llegó" pero no puede encontrar su paquete? Click aquí para

El envío gratuito solo está disponible dentro de EE. UU. en pedidos con valores de al menos $60+.

¡The Merman está actualmente abierto a la colaboración con personas influyentes a cambio de un producto gratuito! ¿Acabas de empezar y no tienes muchos seguidores? ¡No hay problema! También hay oportunidades de UGC disponibles. ¡Comuníquese con hello@themermanco.com o envíe un mensaje de texto a @themermanco con su propuesta!