Contact The Merman at hello@themermanco.com within 30 days of receiving your order for a refund or free exchange in case of damaged goods*, incorrect shipments, etc. Some restrictions may apply (i.e. used/opened cosmetic products may not be returned for refund).

Occasionally, products may show up damaged from delivery. Please email hello@themermanco.com with photos of the damage for a free replacement or refund!

Note: it is the customer responsibility to provide a viable address and ensure the reception of Merman packages. Lost orders due to incorrect addresses are not refundable.

Orders marked "return to sender" may have their products resent, but will require customer to pay for the shipping.

Does your USPS tracking say "arrived" but you can't find your package? Click HERE for next steps.

Free shipping is only available within the USA on orders values of at least $60+.

Please note that changes in weather may impact your products during transit.

SPRAY: Some natural separation in the Spray is to be expected, especially during cold seasons. Warm and shake well.

Each spray bottle is filled with either 8oz or 2oz of product. Some space is left intentionally unfilled to prevent bursting bottles in the case of freezing during transit.

Spray that has significantly leaked, burst, and/or damaged the label may be eligible for a refund or replacement.

CLAY: During warmer months, clay or lip balm may melt and/or reform due to its low melting point and all natural ingredients. These products are still perfectly functional.

All clay tins are always filled with 2oz of product. This may not fill the entire tin, as product is based off of weight and not volume.

The Merman is currently open to collaboration with influencers in exchange for free product! Just getting started and don't have many followers? No worries! There are also UGC opportunities available. Reach out to hello@themermanco.com or DM @themermanco with your proposal!